How to Write an Apology (and Avoid Non-Apologies)
If you follow this apology template step by step, it will help you explain clearly what you did and understand how you affected someone else. Rather than having you fill in the blanks, it helps you find the words to say what you really mean.
OK, let’s admit it.
None of us really likes to apologize when we’ve done something wrong.
In fact, the ways we avoid apologies are so common they’ve been given names. There’s the “nopology,” the “unpology,” and the “fauxpology,” just for starters. And the hashtag #sorrynotsorry has trended for years. It’s used to indicate a sardonic lack of shame, as in: “Binge-watching instead of cleaning house #sorrynotsorry.”
So how do you write a good apology and avoid one that rings false?
Let’s start by talking about what NOT to do.
Types of Non-Apologies
- The “If” Apology
- The Passive Voice Apology
- The Reverse Apology
- The Florid Fauxpology
Let’s explore each non-apology a little further.
The “If” Apology
First, avoid the “if” apology. It’s probably the most common non-apology. It can suggest oversensitivity, as in, “I’m sorry if you were offended.” It can imply that others weren’t smart enough to understand your intentions, as in, “I’m sorry if my remarks were taken out of context.” And it can suggest that a perceived wrong might not have even occurred, as in, “I’m sorry if I hurt your feelings.”
To avoid this, drop the “if” from your apologies and simply admit what you did. Instead of saying, “I’m sorry if I hurt your feelings,” try “I’m sorry that I hurt your feelings.”
The “that” makes all the difference.
The Passive Voice Apology
Next, avoid the passive voice apology. Sometimes it’s hard to admit when you’re wrong. When that happens, we can subconsciously slip into the passive voice to give ourselves an out.
“I’m sorry I lost your keys,” becomes “I’m sorry your keys got lost.” “I’m sorry I backed into your car,” becomes “I’m sorry your car got hit.”
This phrasing lets you acknowledge an offense—while softening the fact that you’re the one who did it.
The most infamous version of the passive voice apology is “Mistakes were made.” These three words have been used by politicians from Nixon to Reagan to Clinton. They’ll surely be used again, anytime politicos want to acknowledge a mess-up without admitting it’s their fault.
To fix this non-apology, use the active voice. Say clearly what you did. For example, “I’m sorry the dishes didn’t get loaded,” becomes “I’m sorry I didn’t load the dishwasher.” “I’m sorry there’s dog pee on the floor,” becomes “I’m sorry I forgot to let the dog out.”