Do your emails get you into arguments or misunderstandings? Find out how to write email, especially business email, to keep online communication factual and calm.
Once you’ve finished your reply, before sending it, make sure to add the little pleasantries. Put in a polite introduction “Dear so-and-So.” Add a nice signoff like “Kindest regards,” or “Awaiting your response” or “Your devoted servant forever.” Though these seem to be a waste of time, manners make everything go a little smoother.
When you’re communicating online, putting your best voice forward is important. You never know who will read what you’ve written, or when. Review everything you write, after you write it. Don’t attack, stick to the facts as you see them, and provide citations. Politely. Stay polite even when they attack, and use good manners. That’s how to write email. In a future episode, we’ll explore how to be on the receiving end of someone who’s trolling the Internet for a fight.
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