Do You Make Friends with Service People?

Stever Robbins
1-minute read

Do You Make Friends with Service People?

One of the best ways to save time is to form relationships that help you reach your goals. I don’t just mean huge, lifelong relationships. I mean a few-minute investment in creating bonds with service people along your way.

People often only interact with service people when they are upset. The service person experiences nothing but a stream of dissatisfied, grumpy people. By being polite, empathizing with them, and treating them like a fellow human being, you can form a connection.

Then when you need that extra glass of water on the plane, or would like an extra pillow for your hotel room, you’re not a random, demanding stranger. They’ll actually enjoy helping you out, and you’ll enjoy their help. It’s a win-win that will often get you what you want, when you want it, faster than you expected.

I do this everywhere. As a result, when I’m late to a meeting and need a quick lunch, a quick phone call to my local deli gets my order to the head of the line. The support rep at the phone company helps me add services and keep my old pricing plan, even though that plan is obsolete and is not supposed to be renewed.

You have to be sincerely interested in connecting with the other person in order for this to win, but as I explain in the Relationships chapter of Get-it-Done Guy’s 9 Steps to Work Less and Do More, relationships are often the difference between struggling to get things done and having things flow smoothly and effortlessly.

Flight Attendant image courtesy of Shutterstock

About the Author

Stever Robbins

Stever Robbins was the host of the podcast Get-it-Done Guy from 2007 to 2019. He is a graduate of W. Edward Deming’s Total Quality Management training program and a Certified Master Trainer Elite of NLP. He holds an MBA from the Harvard Business School and a BS in Computer Sciences from MIT.