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Saying "No" to Difficult Requests

How to say "No" graciously, with guest Byron Katie.

By
Stever Robbins
4-minute read
Episode #15

Now, a co-worker asking for a favor.

S: I am your co-worker. I have a hair appointment at lunch. Could you cover for me at the desk?
K: You know, actually, I'm unable to.
S: Oh, come on. I'll cover for you next time.
K: You know, I really appreciate that. I'll look forward to that for sure. And I'm unable to cover you on this one, but I know you'll have a great time at the hair-dresser.
S: You're not being a team player here!
K: You know, it really looks that way, doesn't it? And of course, as we know, I am.

Finally, a teenager who wants the car.

S: I'm a teenager and you're a mother.
S: Hey Mom! Can I use your car to go to the movies?
K: No, actually, no.
S: All the other kids' parents let them use the car.
K: Oh, my goodness, it's true, isn't it? You know, we really have different lives.
S: If you loved me, you'd let me use the car.
K: You know, it's so interesting you would say that. You know, I love you with all my heart, and I'm not letting you use the car.
S: Mom, I hate you! I hate you! Everything in my life that's wrong is wrong because of you.
K: Oh, honey. I'm so sorry you feel that way. I adore you.

Say "No" to Say "Yes"

Remember: sometimes you need to say "No" to interruptions so you can say "Yes" to your current commitments. Listen deeply, acknowledge the other person, and then say "No" from a place of kindness.


Work Less, Do More, and have a Great Life!

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About the Author

Stever Robbins

Stever Robbins was the host of the podcast Get-it-Done Guy from 2007 to 2019. He is a graduate of W. Edward Deming’s Total Quality Management training program and a Certified Master Trainer Elite of NLP. He holds an MBA from the Harvard Business School and a BS in Computer Sciences from MIT.