Ask Get-It-Done Guy: How Can I Save Important Information?
Q. I'm an officer in a non-profit. Our terms end every couple of years, and all our knowledge gets lost when one person leaves and another enters. How can we preserve our organizational knowledge?
A. You can use Gmail as a tool to provide continuity. Use Google At-Your-Domain to set up Gmail accounts for all officer positions: firstname.lastname@example.org, email@example.com, etc. When an officer leaves, simply archive all the email in their inbox. The new officer can take over the inbox as if it's empty, yet still have a searchable archive of all past messages. That way, it's a simple search to find the latest communication with vendors, other organizations, or critical people within the organization.
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