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4 Tips for Encouraging Communication

Is your team hesitant to share their ideas, even when asked? The Public Speaker has 4 tips to create an atmosphere where communicating ideas is encouraged.

By
Lisa B. Marshall,
January 3, 2014
Episode #168

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Tip #2: Be Open Minded

If someone shares an idea that’s different from yours, how do you react? Do you defend your own ideas first? That’s a sure way to shut down the flow of ideas. When someone says to you, “I think we should do X differently,” do not reply with, “Why? What’s wrong with the way we do X now?”

By offering these types of replies, you are creating an atmosphere of animosity. Ideas that are different than your own shouldn’t be seen as an attack. If an employee is brave enough to share an idea for change, listen to them. This would be a great time to say “That’s an interesting idea. Let’s grab coffee tomorrow morning so you can tell me more about it.”

Tip #3: Encourage Innovation

However, often it’s new employees who enter an organization with “fresh eyes” who are quickly able to identify areas for improvement. They might even have solutions from their previous experience and are willing to take on a new challenge (that’s why they took on the new position to begin with). However, since they just joined an established group, they haven’t had a chance to build credibility, trust, and goodwill yet. Sometimes it’s veteran employees who have the ideas, but don’t feel they can voice them because the stakes are too high.

Set-up a process where employees are strongly encouraged (and possibly even incentivized) to make suggestions. Be sure that all ideas are initially considered without first reviewing who submitted them.

I still remember when I was a young intern at IBM where they had a program like this. All employees were encouraged to submit suggestions for improvements.  If the idea was implemented, the employee was given a small percentage of the money saved. One of my fellow interns suggested that instead of using a courier service for the delivery of international documents, IBM should consider a new technology called “email.” I don’t remember the exact figure that he was given, but it was in the tens of thousands of dollars. So you can imagine how much money that one idea saved the company.   

Tip #4: Use Their Ideas

Leaders need to not only hear ideas, but also implement them, and recognize the individual who contributed the idea. In fact, if possible, let that person take the lead or at least help execute the idea. 

When an employee comes up with a great, useable proposal, why not help them make it successful?  Allow that person to have input wherever possible, guide them, set them up with a mentor and a team. However, never place implementation solely on the shoulders of a person who doesn’t have the necessary experience. Think of it as asking someone with a handsaw and a tree to build a house in one day. It would never happen! Instead, set them up for success.

Don’t just say, “Great, make it happen!” unless that employee actually has the tools to do so. If you set your employee up for failure, not only will they not share any further ideas, but neither will their coworkers.

Here’s the bottom line: If you want employees to share their ideas, you’ve got to let your employees talk first, you’ve got to be open-minded, and you’ve got to be encouraging.

If your employees voice ideas, or approach you of their own volition, never respond in a defensive manner. You’ve got to be prepared to really listen. If you find that an idea is a good one, take it seriously and help make sure it happens. Recognize the successes and don’t punish the failures. If you follow these practices, you’ll create a culture of openness and creativity within your company.

What will you be doing differently to encourage communication? Let me know in comments. This is Lisa B. Marshall, passionate about communication; the more you learn, the more you earn.

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Employees Talking and Employees Making Suggestions images from Shutterstock

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